Studio and Clinic Terms & Conditions

THERAPIES AND PILATES TERMS & CONDITIONS​​

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Therapy Appointments Policies
If you cancel your appointment less than 24 hours before it is scheduled to take place, or do not show up for your appointment, you will be subject to a cancellation fee of the full value of the appointment. To avoid a cancellation fee, please provide cancellation notice at least 24 hours prior to your appointment. We understand life is unpredictable, if you wake up unwell or have an emergency within that 24hr window please contact us as soon as you can.
 

Pilates Class Policies

If you cancel your class within 24 hours and do not show up to a class you will be charged the full drop in fee or will forfeit a class in your package or membership. We understand life is unpredictable, if you wake up unwell or have an emergency within that 24hr window please contact us as soon as possible. We will make every attempt to fill your spot but if we are unable to then our 24 hour cancellation policy will be enforced. Classes provided within a membership cannot be carried over and must be used within the allotted fortnight. Classes purchases as part of a package or membership are non-transferrable and non-refundable.

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Pilates Class Passes Terms & Conditions:

• Single Class (Drop-In) Sessions are valid for 3 months and are activated on date of purchase

• Intro Offer sessions are valid for 30 days and are activated on date of first class attended

• 5 Class Pass Sessions are valid for 2 months and are activated on date of first class attended

• 10 Class Pass Sessions are valid for 4 months and are activated on date of first class attended

• 20 Class Pass Sessions are valid for 8 months and are activated on date of first class attended

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Pilates Membership Terms & Conditions:

A membership commitment at Tidal Physiotherapy & Pilates is a commitment to your well-being and to our growing community!

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Payment

Membership fees are taken via Direct Debit from your nominated bank account fortnightly and class credits renew fortnightly. Direct Debits are activated on the date of sale, automatically renewing on the same day each fortnight. Class credits must be used within the fortnight and cannot be carried over to the following weeks.

Direct Debits are nonrefundable and are not transferable between individuals and cannot be extended unless you are injured, in which case we will request a medical certificate. Extensions due to medical reasons must be requested before the expiry date.

 

Member Benefits:
Members receive 2 weeks early access to class bookings and 10% off products and merchandise sold at the studio. Members will also have early access to and be eligible for member pricing to studio events and workshops.

 

Cancellation/No-Show Policy:

Cancellation policies apply to members as they do to all clients of Tidal Physiotherapy & Pilates. We have a strict 24 hour cancellation policy. Failure to cancel or reschedule a class or appointment outside of 24 hours, or failure to show up to a class or appointment will incur a cancellation fee of the full session amount, or a class in the package/membership will be forfeited.

 

Make Up Classes: We understand that life happens and there may be the odd occasion that you are not able to get to a class. It is your responsibility to give at least 24 hours notice if you cannot make class and book a make up class at an alternative time and date.

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If a member would like to attend more classes than allotted within a fortnight, they can do so by purchasing a drop in or class package online. Members have access to 10% off class packages. Please contact us via email at tidalphysiopilates@gmail.com  if you wish to purchase additional classes.

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Cancelling or Pausing a Membership:
If you would like to pause or cancel your membership, written notification is required at least 14 days prior to the start date of the pause/cancellation. Please email tidalphysiopilates@gmail.com to submit your request.

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Liability Waiver

You will be required to sign a liability waiver prior to attending a class, when purchasing a package or membership. Please read it carefully prior to signing. The waiver includes the following statements:

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• As a class participant at Tidal Physiotherapy & Pilates you are aware that Pilates and any other classes, events and workshops offered, involves movement which can be strenuous and have a risk for injury. You are fully aware of the risks involved and assume responsibility of these risks and will not hold Tidal Physiotherapy & Pilates responsible for any injury resulting from participation in classes, events and workshops.

• As a class participant at Tidal Physiotherapy & Pilates you agree that you are physically fit  to participate in and have no medical conditions that would prevent you from participating in classes, events or workshops.

• If your condition changes or if you do have any injuries, you agree to inform the staff at Tidal Physiotherapy & Pilates prior to participation in any classes, events or workshops.

• You agree that it is your personal responsibility to seek appropriate medical advise prior to attending any classes, events or workshops.

• Tidal Physiotherapy & Pilates does not assume any responsibility for lost or stolen personal items. If you believe your personal property has been lost or stolen on our premises please report it to one of our staff.